Terms and Conditions

Terms & Conditions

Thank you for booking your catering with Tandaks. We are a fair company and believe that our customers are at the heart of our business.

Please read our terms and conditions as listed below:

Pricings and Quotes

Prices and quotes given to each customer will vary according to the requirements and the rates at the time. Our prices are listed on the menu and may change according to the economic climate. If you receive a quote, it will be valid for a 6-month period, after which a new quote will be required according to the rate at the time.

Tandaks reserve the right to alter quotes before payment has been made by the customer.

Confirmations and payments

Confirmation of a date can only be secured once a deposit payment has been made. If a small deposit is made to secure the date, you must complete the order booking within 2 weeks. If nothing is confirmed by then, you may lose your deposit and the date. 

Confirmation of an order will only be made once a deposit is taken, and you receive a clear booking confirmation. This may be via WhatsApp or via email.

The deposit amount will be discussed with you (the customer) and an agreement will be reached between a Tandak’s staff member and you (the customer).

The remaining balance will always be required to be paid upon the arrival of Tandak’s staff on the day of the event. If the balance is not paid, Tandak’s staff have the right to refuse further service to the customer.

Payment is taken via BACs payment, Faster Payment, Pay Pal, Apple Pay, Debit Card and cash. We do not accept cheques, AMEX or Credit Cards.

Please note that if you request a decrease in numbers before the event, no refund will be given for the price difference.

Cancellations

If you wish to cancel your event you must speak with a member of the Tandak’s team as soon as possible.

All deposits are non-refundable. Full payment will need to be made if an event is cancelled within 0-2 week.

If the event is cancelled before 2 weeks, you may be able to transfer your deposit to another date, subject to availability.  

Booking procedure and final details

Once you are happy with your order and wish to proceed, we will send you a breakdown of the costs and the amounts to pay as a deposit and the remaining balance. Final details will also be written down and made clear including décor preferences (for a set up), timings etc.

Any changes needed will need to be expressed in writing via email or WhatsApp at least 2 weeks prior to the event.

Dietary Requirements

It is your responsibility to make Tandak’s aware of any dietary requirements.

Tandak’s supplies Halal food ONLY and DO NOT supply or use any alcohol or products that contain alcohol.

Tandak’s will advise further on food items that can be consumed according to the dietary requirements. We will try our best to be accommodating where possible. Please note that the rate of the foods may vary due to specialist ingredients that may be needed to produce such food.  

Allergens

Tandak’s is not an allergen free kitchen. We cannot guarantee that our products are free from ingredients that may affect those with food allergies. If you suffer from a food allergy, please notify us before placing your order.

Food Tastings

Tandak’s offers a mixed platter as a taster. The cost of this will vary dependant on the food and quantity. This is only available for a collection on a day where there is already food being prepared and the items will vary according to what is being cooked on the day. The standard taster is for 2 people. If you require a larger quantity, this can be arranged and will cost more.

Temperature of food

If you have chosen a delivery only service, the food delivered may not be hot. The food will be delivered in foil trays or boxes (dependent on the nature of the food.) Food in foil trays can be reheated in the oven or can be transferred into another dish of your choice to warm according to your preference. Tandak’s is unable to control the temperature of the food delivered and takes no responsibility for delivering hot food.

If you have opted for a Tandak’s signature creative buffet style set up, the food items that will be on display will not be hot. The items which are in chafing dishes will be hot (for up to 3 hours).

Travel and Delivery

Please be aware that there will be travel costs and delivery charges according to your post code.

For a set up within Birmingham there is no travel cost. However, if your event is outside of Birmingham there is a travel cost dependant on the postcode of the venue.

If you make an order over £350 within Birmingham, there will be no delivery charge.

Set Up Costs

The set-up cost covers labour, the food styling, décor hire, flower hire, table hire, staffing, clean up etc. This is a flat fee and will remain at its cost regardless of whether 1 or more of the above is not required by the customer (e.g., table hire).

Tandak’s may charge extra if your set up is required in a high building where there are multiple flights of stairs.

Access

Tandak’s will need access to parking a large Van as close as possible to the entrance. We will also need access to a hob or a warming facility to warm up the food. (Tandak’s do not cook on site). Tandak’s also needs a clean area to prep and style the food. Access to a kettle or boiling water will also be required.

Damages

Any items belonging to Tandak’s or hired by Tandak’s is the customer’s responsibility. You will be liable for any damage, breakage or loss of property. You will be charged for the full value of the item plus any cost endured for loss of earnings.

Cleanliness and Waste

All Tandak’s staff are trained in hygiene and health and safety. It is our policy to leave the area used by Tandak’s clean and how it was found. Please note that we do not take any responsibility for cleaning up after any other supplier.

Complaints

In the unlikely event that you should you wish to make a complaint; you will be required to contact the complaints handler. Please write an email to the complaints team hellotandaks@gmail.com with your complaint and contact details. Your complaint will be acknowledged within 24 hours of being received.